At Chamaileon, we strive to provide a smooth and intuitive drag-and-drop email design experience. However, if something doesn't work as expected — whether it's a visual glitch in the email editor, or an issue with the HTML rendering of your email template — we're here to help.
This article walks you through the best practices for reporting bugs or editor issues to our support team so we can assist you as efficiently as possible.
💬 How to Report a Bug or Problem
If you run into a problem in the Chamaileon email editor or experience issues with your email template’s HTML/CSS, please follow the steps below when reaching out to us. The more detail you provide, the faster we can help you resolve the issue.
Use the In-App Chat (Preferred Method)
The fastest way to contact us is through the chat widget located at the bottom-right corner of your screen inside the Chamaileon app.
Pro Tip: Include details like what you were doing just before the issue occurred. Screenshots and screen recordings can make a big difference.
📸 What Information to Provide
When reporting a bug, please include:
✅ A Clear Description
What were you trying to do?
What went wrong? (e.g., module won't load, styles are broken, content not saving, etc.)
✅ A Screenshot or Video
This helps us see the issue in context — especially for problems related to the email preview, drag-and-drop editor, or module behavior.
Screenshot Tools: We recommend Nimbus Screenshot
Video Recording: Use Loom to record a quick walkthrough
✅ Console Logs (Optional, but Helpful)
If you're facing technical issues (e.g., editor crashes, buttons not responding), please take a screenshot of your browser's developer console:
Press
Ctrl + Shift + I(Windows) orCmd + Shift + I(Mac)Switch to the “Console” tab
Take a screenshot of any visible errors
📄 If It’s a Template or Email-Specific Issue
If you're having trouble with a specific email design or template in your Chamaileon workspace (e.g., layout is broken, styles are not displaying properly, sections not saving), please include:
Template Name
URL of the email while in edit mode (this includes the email ID)
💡 You can find the email ID in the URL bar when you’re editing that email. Example:
https://app.chamaileon.io/editor/email/64a7f322e1234567cdef89ab
This helps our support team quickly locate the email and inspect the issue on our end.
📩 Can’t Access the Chat?
If for any reason the live chat is not working:
You can email us at hello@chamaileon.io
Include all the above information: issue description, screenshots/videos, and the affected email/template name or URL
We recommend using the chat widget whenever possible for faster resolution.
Common Scenarios & What to Do
Problem | What to Provide |
Email looks broken in preview | Email ID or URL, screenshot of issue, browser console if possible |
Editor freezes or buttons not working | Screenshot or video, console log |
A module or block is not saving | Description + template name + screenshot or video |
Styles missing in final HTML export | HTML output + expected appearance + template ID/URL |